Privacy Policy

Privacy Policy — Berkshire Nature Coaching

Last updated: April 2026

1. Who I am

Berkshire Nature Coaching is run by Caroline Collins.
If you have any questions about this policy or how your data is used, you can contact me at:
Email: caroline@greenwaypeoplepartnerships.com

2. What personal data I collect

I only collect the information needed to provide coaching services or respond to enquiries. This may include:

• Your name
• Your email address
• Your phone number (if you choose to provide it)
• Any information you include in a contact form or email
• Website usage data (e.g., IP address, cookies, analytics)

I do not collect special category data unless you choose to share it during coaching sessions.

3. How I use your data

I use your personal data to:

• Respond to enquiries
• Provide coaching sessions and manage bookings
• Send information you’ve requested (e.g., updates or resources)
• Improve my website and services
• Meet legal or accounting obligations

I will never sell your data or use it for any purpose you haven’t agreed to.

4. Lawful bases for processing

Under UK GDPR, I rely on the following lawful bases:

• Contract — to provide coaching services you’ve requested
• Consent — for email marketing or optional updates
• Legitimate interests — to improve my website or respond to initial enquiries
• Legal obligation — for accounting or tax records

5. Who I share your data with

I only share data with trusted third‑party providers who help me run the business, such as:

• Website hosting and analytics tools
• Email or booking platforms
• Accountants (for invoicing records)

These providers only process your data on my instructions and must keep it secure.

Some providers may be based outside the UK. When this happens, I ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses).

6. How long I keep your data

I keep your data only for as long as necessary:

• Enquiry emails: up to 12 months
• Coaching records: up to 7 years (legal requirement for professional services)
• Mailing list data: until you unsubscribe
• Website analytics: typically 26 months (depending on provider settings)

7. Your rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Ask for your data to be deleted
• Restrict or object to processing
• Withdraw consent at any time
• Request a copy of your data in a portable format
• Complain to the ICO if you’re unhappy with how your data is handled

ICO website: www.ico.org.uk

8. Cookies and website tracking

My website may use cookies to:

• Improve your browsing experience
• Understand how visitors use the site
• Support basic website functionality

You can control or disable cookies through your browser settings.
If I use non‑essential cookies (e.g., analytics), I will ask for your consent.

9. Changes to this policy

I may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.